Solutions For Disputing Retailer and Shipper Chargeback and Deduction Claims
As a supplier, manufacturer, or distributor who sells products to a variety of retail partners, it’s likely you have an Amazon, Walmart, Costco, (fill in the blank: large retailer) and/or a FedEx, UPS (fill in the blank: large shipper), deduction and chargeback problem. The volume is tremendous and the rate is furious. Your department is overwhelmed and you can't seem to get ahead, yet there is pressure to resolve these deductions and recover the lost revenue.
Maybe you have a disconnect in your supply chain that is causing the deductions to pile up, or maybe the technology large retailers and shippers use to spit deductions at you has them coming in faster than you can keep up. Or maybe it's both. Regardless, resolving chargebacks and deductions is repetitive, tedious, time-consuming, and thankless work, that frankly, most people hate. Any of this ringing true?
What do you do? Most suppliers, distributors, and manufacturers turn to one or all of the following "solutions":
This may include staff augmentation, hiring temps, or outsourcing with a company overseas. Basically, throwing more manpower at the problem and bringing on more people to manually dispute your deductions.
2. Software Packages (On Premise or SaaS)
Companies look to purchase software that their team works in to resolve chargebacks and deductions. These are packages available by ERP Software vendors or specialty software providers. There is a catch, however. These packages help organize work better, perhaps streamline processing a bit. But they do nothing to actually resolve and submit deductions. There are still humans pushing the button. Just a little faster.
3. Generic Corporate Robotic Process Automation (RPA)
I.T. teams love to create big, complicated projects. When faced with the chargeback and deduction processing challenge, your corporate I.T. department may assume they can use generic robots to develop an automated solution themselves. Then they’ll go through consulting, requirements gathering, and implementation cycles to convert generic robots to robots required for chargebacks and deductions. Years later, they may finally be ready to start attempting to dispute these chargebacks. It will cost a fortune, and likely fail or run out of budget before the project is ever even completed.
The above options are costly, and you're still likely in the weeds and spending a lot of manpower, time and effort disputing chargebacks and deductions manually. These solutions may be comfortable, and perhaps they're all you know or all you have ever done. Or all that you think your company will approve. Outsourcing continues to be a popular solution. And buying yet another software package, or having an I.T. team or large consulting company who assumes they have the expertise to handle everything, is pretty common place in Corporate America.
But the truth is, these solutions will not actually solve your chargebacks and deductions woes. At best, they will simply smooth the rough edges. Due to the size of retailers and shippers and their technology investment, they are setup to outpace their suppliers and distributors, and will continue to do so and use automation to take every chargeback and deduction possible, at a much faster rate than your team will ever be able to keep up. So what do you do?
4. Cloud Robotic Automation
What if you had the ability to use the same technology retailers like Amazon and shippers like FedEx are using, to dispute the deductions they are constantly throwing at you? Finding a robotics specialist who already has robots for claims and chargebacks, designed to solve just one problem: disputing chargebacks and deductions, is the simple, quick win. Just like Amazon and FedEx robots have one purpose … Resolve, Dispute, Submit chargebacks and deductions … at lightning speed.
These such robots work just as a human would to gather information. When a deduction comes in, they identify the deduction type, and pull the PO or other required documentation for you, automatically. They can then do very clever things such as read boxes, compare signatures, and automatically dispute the deduction for you, directly in the retailer or shipper's vendor portal. What is the difference between a human doing this and specifically designed chargeback and deduction robots? These robots are FAST and ACCURATE. And unlike a human, they don't mind the tedious disputing process!
To learn more about how to save hundreds of manpower hours and reduce costs by 80% or more by automating your chargeback and deduction processing, download this free case study which describes how a large book distributor fought Amazon chargebacks and won.
About iNymbus www.inymbus.com iNymbus DeductionsXchange resolves and disputes deductions and chargebacks automatically, while increasing speed and efficiency by 30X. DeductionsXchange introduces cloud robotic automation to the process of uploading denied claim packets to retail vendor portals and submits disputes on the customer’s behalf. Not only are processing costs reduced dramatically via elimination of manual labor, sales are increased by enabling companies to take back revenue from previously invalid and undisputed chargebacks and deductions.