Design Thinking Workshop: Ecommerce Returns
RVCF proudly announces the return of the Design Thinking Workshop sponsored by Newmine and facilitated by Jeff Warren of the Barkley Consulting Group.
This all day event will once again be focused on E-commerce returns. We felt that this is such a huge and costly issue for our membership, that we should continue to explore new ways of managing this industry problem.
Over the course of the workshop, attendees are exposed to new concepts and methods around human-centered design. They will learn how to empathize with the needs and desires of the end-users, how to define the real problem(s) that need to be solved, brainstorming techniques to ideate potential solutions, prototyping skills to act quickly on those ideas, and testing methods to iterate refinements to develop the ideal solution. Attendees will learn key aspects of the process through collaboration, communication, and reflection.
Companies can use Design Thinking to:
• Create new products or services
• Solve existing problems or challenges
• Unleash creativity to discover new opportunities
• Uncover insights regarding the unmet needs of your customers
• Develop their internal talent and increase their confidence, sense of empowerment, and contribution within the company
*Please note this workshop is offered at no additional cost as part of the RVCF Fall Conference. Participants must commit to attending the workshop program in its entirety. (8:30 AM to 4:30 PM) Pre-registration is required. To request registration, please send an email to firstname.lastname@example.org.