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  June 2015

Upcoming Events

Supplier Open Forum
Conference Call

Retailer Open Forum
Conference Call

Supplier Open Forum
Conference Call

Managing Retail Deductions Workshop
Marriott Greensboro-High Point

2015 Fall Conference
JW Marriott Camelback Inn Resort & Spa



Complimentary Resources


RVCF Live LINK: Listen Now


RFID in Retail Planning Guide

2015 Parcel Market Report

STUDY: Trading Partner Interface of the Future

Biggest Supply Chain Challenges of 2014

Collaboration 2.0: The Empowered Supply Chain


CLICK HERE for Additional Resources


From the Desk of Kim Zablocky:
Retailer-Supplier Collaboration - The Journey

RVCF LogoWe typically hear two uniquely framed sets of feedback from both retailers and their merchandise suppliers regarding scorecards. From the retailers' perspective, we hear that the purpose is to improve shipment accuracy by communicating with their suppliers what they're doing right and what they're doing wrong. Retailers' strive to accomplish this with KPI's usually comprised of 5 or 6 metrics for on-time delivery, completeness, damage free, fill rate, expectations to physical order received, and the like. In turn, suppliers would argue that shipment accuracy must also reflect what is happening between retailers' buyers and the suppliers' sales departments. Supplier are also quick to point out that many scorecards fail to take into account what may be happening to their orders while in-transit and at the time of receipt, prior to inbound scanning against their ASN's.

The State of Retailer-Vendor Relations 2015 Survey

What is the state of retailer and vendor/supplier relations today? Is it getting better and more collaborative - or heading the other way? What are the trends in chargebacks and deductions? Is the focus on improving supply chain performance - or something else?

RVCF has joined Supply Chain Digest and Compliance Networks to learn all of that and more in this new research project. We could use your input for what will clearly be a study that gains widespread attention in the supply chain community. Based upon your responses, we hope to develop an "index" that can measure how these relationships are tracking year over year in what is the industry's most prominent value chain.

Please help by taking this year's 10-minute survey (click below):

The State of Retailer-Vendor Relations 2015 Survey

At the conclusion of the survey, all respondents will receive a copy of the survey results aggregated across all respondents. Results will be presented at the RVCF Fall Conference in November. We know you will find it valuable.

If you have already provided input to this survey, we thank you.


Better Onboarding Is a Path to Better Supplier Performance

Large retailers are constantly looking for new suppliers who have new and unique products that aren't carried by competitors. At the same time, young suppliers are eager to get their products into the stores of major retailers. Over the course of a year, large retailers, especially major department stores and apparel retailers, may onboard 100 or more suppliers.

(How To) Do the Work
Kirk White, Yusen Logistics (Americas) Inc.

Define "work."

Not thinking in terms of one's job or place of employment, explain the physical process known as "work." It is a word that many understand, conceptually, but cannot articulate a true definition.

How Do Retailers Handle the Summer Sun?
Leela Rao-Kataria, GT Nexus

It's the beginning of summer and, while shoppers are excited to shed heavy coats and turtlenecks in exchange for summer shorts and tank tops, retailers actually find this time of year one of the most difficult to manage from an inventory perspective. Most people don't realize that the majority of promotional retail holidays fall within the summer months. Mother's and Father's Days are the 3rd and 6th largest retail holidays respectively, falling just behind back-to-school, which is second only to Christmastime holidays. Couple those promotional times with Memorial Day, July 4th and Labor Day Sales, and retailers have to drive customers to their stores and websites using sales and discount offerings to be competitive.

2015 RVCF Fall Conference

Due to unplanned construction at the JW Desert Ridge, RVCF felt it best to avoid any disruption to our guests and have relocated to the JW Camelback Inn for the 2015 Annual Fall Conference.

We look forward to seeing you there.

Register here.

Ask a 3PL Expert: Combating Shortages

Q. We have been receiving chargebacks claiming short shipments. What systems can we put in place to get these reversed in the future?
Read the answer...

A Brief Perspective on Customer Experience Measurement
Dwight D. Hill, McMillan Doolittle LLP

Measuring, analyzing, and most importantly acting on customer experience insights certainly should be a strategic priority for any retailer or customer-facing brand. Those that have either misjudged their customer, or worse, failed to measure the experience, risk becoming part of a dubious group that could be doomed to failure.

New U.S. Policy toward Cuba - How the Recent Changes May Forecast Greater Opportunities for U.S. Companies
Melissa A. Miller Proctor, Polsinelli, P.C.

It has been a little over six months since President Obama formally announced his intent to improve the United States' trade and diplomatic relations with Cuba, stating that -

[T]he United States of America is changing its relationship with the people of Cuba. In the most significant changes in our policy in more than fifty years, we will end an outdated approach that for decades has failed to advance our interest and instead we will begin to normalize relations between our countries.1


EDI on the Edge: MTO Collaborations May Be the "Next Big Thing"
Carol Weidner, eZCom Software

People like it how they like it. And although this truth rings especially true with consumers, bespoke and customized items have traditionally remained the domain of the privileged few. The recent increase in both technological possibilities and consumer expectations, however, has led to the mainstreaming of "mass customization" - the making-to-order of everything from shoes and bicycles, to DVD's and dolls.

The Great Canadian Expansion: Lessons Learned from Target's Failure

Many U.S. retailers looking to capitalize on new markets have set their sights on the less-saturated Great White North. After all, our Canadian friends speak the same language and are familiar with many American retail brands. Many cross the border to shop at their stores. The close proximity to Canada would allow for the use of domestic supply chain assets to help facilitate expansion.

2015 Retail Deductions Workshop

Managing Retail Deductions Workshop Registration Now Open

Join us for a full day workshop as we dig deep into Retail Deductions, including Prevention, Management and Resolution. Then, see where it all happens at the Dynamic Worldwide Consolidation Center. Be prepared to get your hands dirty!


The Future of Retail in a Globalization 2.0 World: The Four New Roads to Growth and Profit
Dr. James A. Tompkins, Tompkins International

Globalization 1.0 was born in the 80's, matured in the 90's and peaked in the early 2000's. The era was marked by "made in Asia," the growth of the BRIC economies, wealth residing in the West, the birth of the Internet and the maturation of local, regional and global supply chains.

Looking for a new position? Have one to offer?RVCF Career Center
Visit the Career Center

RVCF's Career Center has been designed to assist employers and
job seekers in filling open Retail Supply Chain positions. Our Career Center is available to RVCF members and subscribers and is included as one of the many benefits of RVCF membership.
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