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7/2020 Chargeback Management - Smart Gladiator

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Chargeback Management

White Paper provided by Smart Gladiator

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This White Paper discusses the chargeback problem and ways it can be mitigated, in a thorough manner.

As a first step towards the goal of chargeback management, a Shipper company must recognize that this is indeed a problem and needs executive buy-in and commitment to solve it.

Since chargebacks can happen due to many factors contributed by various departments, and since the Shipper as a whole may lack a well-defined process and systematic approach to account for them, management may not necessarily recognize the magnitude of the problem. It is necessary to first alert management to the extent of the problem. Then the next step is to get processes, people and tools aligned with a primary mission to minimize the chargebacks outright. 

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